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| Technicians on a mission to repair |
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| News - Spring Hill | |||
| Written by Chase Jordan | |||
| Wednesday, 28 January 2009 07:59 | |||
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California native Ryan Arter has been repairing electronics for 14 years and moved to the Midwest to raise his family. The Midwest is also a better location for Mission Repair, the Olathe-based business that specializes in repairing Apple Inc. products.  “We found that going nationwide with our repairs and being in the middle of the country was perfect,” Arter said. “We can service the East Coast and the West Coast from here. We have one location and we get thousands from all over the country.” When Mission Repair was established with his cousin and business partner, Kyle Baccus, the company began fixing electronics like televisions and videocassette recorders and slowly migrated to Apple products. “They’re (Apple products) a little more expensive initially to buy,” Arter said. “They have a real good following and people find value in having them repaired.” Arter said personal computers are more expensive to repair than Macintosh computers. Mission Repair fixes a lot of Apple portables, iPhones and iPods. Arter said Microsoft makes software that is placed into computers like Dell and Gateway. “There’s a big difference between the two,” Arter said. “Apple makes the software and the computer so they’re matched and there’s no other competition and fighting to build the hardware. They build their own hardware.” He said Apple stores in the country refer customers to his business. Arter said he sends coupons about his business to stores throughout the country. “We get orders from Maine to Southern California, every state all day long,” Arter said. “We get most of our repairs from California, New York and Texas. These three populated areas.” The business has a large local presence with individual customers and companies. “We’re a third party repair center that specializes in out-of-warranty repairs,” Arter said. Mission Repair makes an effort to fix items within 24 hours of receiving them. Some of the repairs include cracked glass screens and battery replacements. Arter said screens used to replace the products come from the same factory that Apple uses for iPods. The repair business receives a lot of iPods that require batteries after a year of use. He said they also repair products affected by water damage. “We do a lot of cracked glass on iPhones and we do a lot of cracked screens on PowerBooks,” Arter said. Customer service is one of the challenges Mission Repair faces. “Our goal is to do everything in 24 hours and our goal is not to have a single unhappy customer,” Arter said. “We put a lot of effort and a lot of resources into making our customers happy at all times.” Arter said he does not mind working late or during the weekends to satisfy customers. Along with individuals, they work with schools, colleges and businesses. The business has plans to grow in the future. Mission Repair recently began repairing screens for cellular phones. They have also been working on repairing PlayStation Portables. “As long as Apple does well, I feel that we’re going to do well,” Arter said. “But we can’t rely on one business, so we’re starting to go into more hand-held devices. We’re starting to really make a good name for ourselves in the market right now.” Arter said he came to the Kansas City area about eight years ago. He is married to Laura Arter and has three children. “I found Spring Hill and I loved it,” Arter said. “Spring Hill is great, and we’re really involved with the community.” Mission Repair is a member of the Olathe Chamber of Commerce and Better Business Bureau of Kansas City.
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