WASHINGTON — U.S. Secretary of Agriculture Sonny Perdue recently announced the official launch of the U.S. Department of Agriculture’s (USDA) AskUSDA Contact Center program.
The AskUSDA Contact Center will serve as the “one front door” for phone, chat and web inquires, transforming how the public interacts with USDA and providing an enhanced experience for the public, according to a news release.
“Part of our work here at USDA to be the most efficient, effective, and customer-focused agency in the federal government is to ensure our customers and Americans across the country can easily get support from our department and answers to their questions,” Secretary Perdue said. “The AskUSDA Contact Center will act as one, centralized front door, ensuring good customer service is given to everyone who interacts with USDA.”
The public can contact AskUSDA by phone at (833) ONE-USDA with representatives available 9 a.m. to 5:30 p.m. EST weekdays. The website (https://ask.usda.gov/) is available 24/7 and includes live chat agents available 10 a.m. to 6 p.m. EST on weekdays.
Inquiries can also be sent via email at any time to firstname.lastname@example.org, according to the release.